Privacy Policy


The business is committed to protecting the privacy of the personal information it collects and receives. We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).

This policy explains how the business collects, uses, discloses and otherwise handles personal information relating to individuals, whether or not they are members. It also explains how you can ask to access and correct the personal information we hold about you or complain about any suspected privacy breach. Nothing in this policy limits any of our other obligations at law.


The Business is required to collect personal information only by lawful and fair means. Where possible we will collect personal information we require directly from you.

Personal information we hold may include your name, current and previous addresses, telephone numbers, e-mail addresses, details of your services and information we require to perform our services for you.

Personal information entered into the Business database will not be used or disclosed by us, except as authorised by you to perform our services for you. Access to this information to third parties can only be granted by you.

Should you choose not to provide personal information we may not be able to provide you with the services you require at a sufficient level that we regard as important for performing at best practice.

We may collect personal information:

  • from the information supplied by you to the Business
  • in conversation and communication with you
  • from third parties, related companies or your representatives
  • from publicly available sources of information
  • when we are required to do so by law
  • from our own records with the Business

Where the business collects your personal information, the business will take reasonable steps to notify you of:

  • the purposes for which we are collecting the information
  • the third parties to whom we may disclose the information of that kind
  • whether any of those third parties are located overseas and, if practicable to specify, the countries in which they are located
  • how to access and correct personal information and make privacy complaints
  • The Business will only collect sensitive information where it is reasonably necessary for our core functions or activities.

The business will enable you to access our website and make general telephone enquiries without having to identify yourself. The business also enables you to respond to our surveys anonymously.


Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our website.


Your personal information may be used by us or our associates to:

  • provide products and services to you
  • collect payments and to administer your account
  • provide you with updated or new information about our products and services
  • for development of existing and new products and services
  • maintain and update our business infrastructure and systems
  • promote our other products and services to you

In providing our products and services, or collecting and using your personal information, your personal information may be disclosed to third party organisations including:

  • information technology service providers
  • conference organisers
  • marketing and communications agencies
  • mailing houses, freight and courier services
  • printers and distributors of direct marketing material
  • our legal, accounting, financial or other professional advisors
  • regulatory, government and other authorities as required by law
  • our partners and sponsors to enable them to provide information about their products and services


By providing us with your contact details, your consent to receive communications and direct marketing will remain current until you advise us otherwise. However, you can opt out at any time through the following channels:

By Mail: 1/213 Buckley Street, Essendon, Victoria

By Email:

By Phone: 03 9325 5900

use the unsubscribe facility that we include in our electronic messages such as emails and SMS


Unsolicited personal information is personal information we receive that we have taken no active steps to collect. If the information we receive is not required for the business to perform one or more of our services or activities, the business will destroy or de-identify the information as soon as practicable


The Business takes reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.

We recommend that you:

  • let us know if there are any errors in your personal information
  • keep us up-to-date with changes to your information


We take reasonable steps to protect your personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

You can also help to protect the privacy of your personal information by keeping passwords secret and by ensuring that you log out of the website when you have completed your transaction. If you become aware of any security breach, please contact the business as soon as possible.

We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.

The Business is not responsible for the privacy or security of third party websites that you access via links on the Business website.


You are able to access your personal information that we hold, with some exceptions as allowed by law. To obtain a copy of your personal information, write to the business requesting the information and we will provide it to you. We reserve the right to charge a reasonable fee for the provision of this information. If we refuse your request, or if we refuse to give you access in the manner you requested, the business policy is to provide you with written confirmation of the reasons for our refusal and the available complaint process.

Members can access and update their contact details by logging in to the member-only area of the website. For any personal information that can’t be accessed and corrected through website please contact the business head office.


If you have a complaint about how the Business has collected, stored or used your personal information, please contact the Business. We will endeavor to deal with your complaint and take any steps necessary to resolve the matter within 5 business days.

If your complaint is unable to be resolved within 5 business days, the business will advise you in writing, including letting you know when we expect to provide our response.

If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner.

Please contact the Business if you have any queries about the personal information that the Business holds about you or the way we use or disclose that personal information. Our contact details are set out below.


Address: 1/213 Buckley Street, Essendon, Victoria, 3040, Australia


Phone: 03 9325 5900