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The Importance Of Showing Customer Service Skills In A Job Interview

All businesses rely on their customers to help keep them going. Paying customers keeps staff paid and helps the business grow. No customers, no business.  For this reason, providing excellent customer service to our clients is crucial. In business, we want our clients to return to purchase more products or services. This is called repeat […]

How to Follow-up on a Job Opportunity

So, you’ve gone to a lot of effort to submit a great application for a job that sounds amazing, and it would be the perfect opportunity to start your career. The only problem is you have not heard back from them, and you’re wondering if they will contact you to arrange an interview. Perhaps you […]

Example Position Descriptions

  Have you ever applied for a job or thought about a certain profession but you’re not sure of the duties, responsibilities or expectations involved? When employers advertise a role, they will provide an overview in the ad, but they may not always provide a detailed job or position description upfront.     We have […]

World Mental Health Month

Look after your mental health, Australia. October 10th is World Mental Health Day and the theme for WMHD in Australia this year is: “Look after your mental health, Australia”. The COVID-19 pandemic has been a challenging time for so many people on different levels, particularly for managing our mental health. Good mental health is when […]

What Does Customer Service Mean to You?

When you’re in an interview applying for a job, there will be questions such as: what does customer service mean to you? When you are applying for a job in retail, customer service or any other occupation where you have contact with the public or businesses, an interviewer will be eager to find out how […]

How to Deal with Irate or Angry Customers?

 Dealing with Difficult Customers In business, you must know how to deal with all types of customers in an endeavour to keep them. Excellent customer service involves having a well-prepared plan that provides customers with options to meet their expectations and needs. When a customer is angry, frustrated and demanding immediate action, it is extremely […]

What is a Cover Letter?

In Lesson 6 of the Keyba Careers’ Employer Engagement Program, we give you a step by step breakdown of the recruitment process,so you gain a better understanding of how it works and what you need to do to stand out from the crowd and be noticed. We also provide you with the ‘Must Do’s’ list […]